Starry Eyes LLC. – DBA LUXE Brow + Lash / LUXE Rx SMS Privacy Policy

Effective Date: 02/01/2025

1. Introduction

Starry Eyes LLC. – DBA LUXE Brow + Lash / LUXE Rx (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your information when you opt in to receive SMS messages from us.

2. Data Collection

When you sign up for SMS updates, we collect the following information:

  • Name
  • Email address
  • Mailing address
  • Mobile phone number

This information may be collected via our website contact form, email, or third-party appointment systems.

3. How We Use Your Data

We use your data solely for the following purposes:

  • Sending appointment reminders
  • Inquiry resolution
  • General client communication

We do not use your data for any other purposes.

4. Data Security

We implement strict security measures to protect your information and prevent unauthorized access. Your data is stored securely and is only accessible to authorized personnel.

5. Data Retention & Deletion

We retain your information only while you are subscribed to our SMS services. If you wish to have your data removed, you may request deletion at any time by contacting us. Upon request, we will remove your data from our systems within 30 days.

6. Third-Party Service Provider

We use Grasshopper, a third-party VOIP service provider, to send and receive SMS messages. However, we do not share, sell, or rent your data to third parties for marketing purposes.

7. SMS Messaging Terms

  • Message Frequency: Messages are recurring, and frequency may vary based on interactions.
  • Message & Data Rates: Standard message and data rates may apply, depending on your mobile carrier. You are responsible for any applicable charges.

8. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

  • Replying STOP or CANCEL to any message you receive from us
  • Emailing us at info@luxebrowandlash.com with the subject line “STOP SMS”
  • Calling us at (512)387-5893 and requesting to be unsubscribed

Once you opt out, you will receive a final confirmation message, and your number will be removed from our list within 24 hours.

9. Assistance & Support

If you need assistance, you can:

  • Text HELP to receive an automated response with our contact details
  • Call us at: (512)387-5893
  • Email us at: info@luxebrowandlash.com

10. Non-Sharing Clause

We value your privacy.

Starry Eyes LLC. will never sell, rent, or share your mobile number or any collected data with third parties for marketing purposes.

11. Changes to This Policy

We may update this SMS Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our SMS services will indicate your acceptance of the updated terms.

12. Contact Information

If you have any questions or concerns, please contact us:

Starry Eyes LLC.

3021 South IH 35, Round Rock, TX 78664
Phone: (512)387-5893
Email: info@luxebrowandlash.com